How to buy and return bladed items
It’s illegal to sell knives and other bladed items to anyone under the age of 18.
Verifying your age
By purchasing the item, you are verifying that you are 18 or over.
Receiving a bladed item
You must be 18 or over, and show a valid driving licence or passport, to receive a bladed item. If you cannot show a valid ID on delivery, the parcel will be returned to us.
We’ll contact you once we’ve processed your refund.
Failed deliveries
If we can’t deliver your item, we’ll send a refund to your original payment method within 14 days. If you paid with a gift card, we’ll send an e-gift card to the email address used for the original purchase.
Returning a bladed item
For the safety of our customers, and couriers, we have different return guidelines for bladed items.
Knives and other bladed items can only be returned via Royal Mail. We do not accept returns of bladed items via any other courier service.
How to package returns with bladed items
- Where possible, use the bladed item’s original packaging for your return.
- If you do not have it:
- Wrap heavy cardboard around the sharp edges and points of each bladed item. Please check the items do not pierce through their wrapping.
- Wrap each item with a cushioning material, like bubble wrap.
- Pack the items in a padded envelope or another suitable container.
